The easiest way to communicate expectations and processes to all employees without missing anyone, leaving information out or being inconsistent is to write and distribute a formal policy and procedure document. She is director of marketing communications strategy and special projects for a university. Write and amend your procedural guides as you change your procedures. The more expensive variations have nearly every tool you might possibly need. However, policy should be reviewed at each management level, to include corporate, to insure conformity, uniformity along with usefulness.
Can you remember the last time they talked about policies and procedures. Without them, your employees will have varying personal standards. Improvement occurs when we compare the prior condition to the current condition. If current documentation is insufficient, they should start to develop a plan, prioritizing critical operations—especially those that have the greatest lack of policies, procedures and processes. Only when role definition is made clear to each employee, that he will know what exactly is expected of him, and what he can expect from the company. Are they a prominent feature of compliance and regulatory reviews? But will your saw cut anything larger or heavier than string cheese? Company X is committed to the principles of fair employment and the elimination of all discriminatory practices that might exist. Similar to the , it can help improve products and services and support a.
When people do things the same way every time, they eventually become able to complete the process in a shorter amount of time, which means they can do more work in the same amount of time. Simplify, simplify, and simplify your procedures My favorite example is the Swiss Army knife. What allows a successful business to open hundreds of stores and have them be just as successful as the first? Every business should have a document that clearly states how things should be done. For example, in industries such as law enforcement and health care, hands-on, scenario-based training is of particular importance. But most importantly, private clubs should have effective policies and procedures in place to avoid questionable actions by members that would negatively impact club enjoyment by the rest of the membership.
The result would be a working environment which would be out of tune with the ultimate goal of the organization. Ground rules must be set out, employees must be told what behaviors might lead to immediate termination. At times some individuals find policy stifling to their way of operating; others just forget. Ounces of Prevention In Our Hands If you have compliance gaps, look first to ensure that you have current, clearly written and adequate written policies and procedures that address the situation. As with and , successful organizations follow the best practice of documenting policies and procedures in writing. Have you ever considered the fact that within set boundaries, you can have more freedom.
One good resource for personnel policies is the website, where you can read, for example,. Unfortunately, these policy manual binders often end up stuffed in a drawer or on a shelf gathering dust. The board of directors, executive management and other key senior stakeholders across the enterprise will likely need to be involved in this effort. This hand-in-hand approach keeps the written guidelines fresh and relevant. Are your objectives being achieved? They significantly reduce a foreboding sense of overwhelm by focusing the team on the task at hand. An online can save your organization time and money by allowing employees to complete training independently on their own time.
Some employment related laws include a requirement that a policy be in place and that the policy fulfil certain specifications. This means your organization must have a structure for discipline and corrective action. Some companies opt to create individual documents for different procedures, while others gather all policies and procedures into one manual that they present to each employee. Policy What the heck is policy anyway? Written policies and procedures help us leverage our emotions while responding in a parallel manner towards a common goal. They also provide formal guidance on 4. They also help new employees as well as old employees get enough assistance in case of added responsibilities.
Encourage Efficiency The most efficient way to accomplish a goal is the ultimate basis of company processes. A policy states what management wants employees to do, and a procedure describes how that task should be done. To make matters worse, they will often recommend and install new systems that few people know how to manage just to ensure their job at the company in the future. Procedures offer specific instructions necessary to perform a task. Look next to how those policies and procedures were published and communicated to the staff. Organizational Structure: Human resource policies and procedures can differ from organization to organization. The organizations and departments that were the most troubled did not.
Often, a firm's lack of due care and due diligence are used to determine liability. The idea is that the documents must be viewed as living, breathing management tools. Such topics as policy title, purpose, rule statement, related procedures and explanations, approving authority and date of implementation are important ingredients. The mission statement of Zappos. You will often see this happening in large businesses where a System Administrator supporting old proprietary hardware or software that almost no one else knows how to support any more. Human Resources Policies are only meaningful, if they are used correctly! How can a procedure that few people know about, and even fewer people use, provide control? These are often not prescribed by legislation or award but are provided by the employer for the benefit of employees - sometimes as incentives aimed at increasing productivity. When employees receive thorough training and detailed , they are prepared to complete job tasks.
A record of the standard work that was performed at a point in time. Lewis' legal experience has ranged across North America from Alaska to Florida, Canada to Texas, and from the U. He is not accepting clients in legal matters at this time, due to practice restrictions. Employees will leave the company and new employees will join the company. Policy Makers - Who are the policy makers? When you find gaps in the written materials, fill them. Written procedures are not static.
This may not be the easiest or fastest way, but it is the least labor-intensive way to meet the goal without sacrificing quality, incurring risk or ignoring any regulatory requirements. What is more important than control, training and improvement? Because there needs to be steps which describe what must be done and how to do it, so new files are consistent in form, content, etc. While corporate management is ultimately responsible, it is not necessarily the source of all policy. There are different natured people, not surprisingly all go well with each other. Better quality service When employees follow procedures, they perform tasks correctly and provide consistent customer service. Use a policy management system to ensure that employees understand the importance of following policies and procedures and know how to do so. No Smoking In This Building…is a policy unto itself, no procedures are required.